We hope you’ll be delighted with your purchase, however, returning any product could not be simpler. Call us on 01932 865505 and we will arrange for the items to be collected at a convenient date. Whilst we are happy to pay carriage costs on any damaged products, should you simply not like the goods and wish to return or exchange them our standard carriage costs will apply.
Returned products should be in fully resaleable condition. Whilst we try to be flexible with returns, we reserve the right not to refund or exchange any products returned more than 2 weeks after purchase. Our usual refund policy does not apply to made-to-order products, which cannot be returned or exchanged unless faulty.
None of the above affects your statutory rights when goods are faulty or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations and our refund policy please see our Terms & Conditions.
In Store – Our Unique Delivery Service
For orders from our store we are very proud of our prompt FREE* Home Delivery Service. We will deliver your furniture at a time to suit you, it can be the next day or even the same day! Delivery is undertaken by our own staff who will treat your purchases, and home, with care as they deliver your furniture.
* within specified area.